Refund policy
REFUND, RETURN, EXCHANGE, AND CANCELLATION POLICY
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OVERVIEW
Fantasy In Black sells physical and digital creative products, including physical coloring books, digital coloring books, printable wall art, digital planners, stickers, and other art-related products.
Our policy depends on the type of product purchased.
Digital products are final sale after digital delivery or access has been provided.
Eligible physical products qualify for a return or exchange request within 15 calendar days of delivery, subject to the conditions listed below.
Order cancellation requests must be submitted before fulfillment begins. Orders that have already been fulfilled, packed, shipped, or digitally delivered no longer qualify for cancellation.
Nothing in this policy limits customer rights provided under applicable consumer protection laws.
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DIGITAL PRODUCTS
All digital product sales are final.
Digital products include, but are not limited to:
• Digital coloring books
• Digital wall art
• Digital planners
• Printable files
• Downloadable artwork
• PDF files
• JPG or PNG files
• Digital bundles
• Other downloadable products
Because digital products provide access to downloadable content, digital purchases do not qualify for returns, exchanges, or refunds after delivery or access has been provided.
Digital products do not qualify for refunds based on:
• Change of mind
• Accidental purchases
• Failure to read the product description before purchasing
• Printer problems
• Printing quality caused by a printer, ink, paper, or print service
• Software compatibility problems
• Device compatibility problems
• Customer file handling errors
• Deleted, moved, renamed, or misplaced files
• Lack of required software
• Differences between screen colors and printed colors
Please review each product description, file format, dimensions, printing requirements, and compatibility information before purchasing.
DIGITAL DOWNLOAD SUPPORT
Please contact Fantasy In Black when you experience a technical problem with your digital purchase.
Support includes help with:
• Missing download links
• Corrupted or damaged files
• File access problems
• Incomplete downloads
• Duplicate purchase reports
• Problems accessing purchased files
For duplicate purchases, please contact us with both order numbers or transaction details. Fantasy In Black will review the circumstances of the duplicate purchase. Submission of a duplicate purchase request does not guarantee a refund.
When requesting digital product support, please provide:
• Your name
• Order number
• Email address used for the purchase
• Product name
• Description of the problem
• Screenshot of any error message, when applicable
Customer Service Email: info@fantasyinblack.com
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PHYSICAL PRODUCTS
Eligible physical products qualify for a return or exchange request within 15 calendar days from the recorded delivery date.
Physical products include:
• Physical coloring books
• Stickers
• Printed art products
• Other eligible shipped products
To qualify for a return or exchange, the product must remain:
• Unused
• Undamaged
• Unmarked
• Clean
• In its original condition
• In its original packaging, when reasonably possible
A return or exchange request must be submitted within the 15-day return period.
Please contact Fantasy In Black before mailing a return. Return instructions and the appropriate return address will be provided after your request has been reviewed.
CONDITION OF RETURNED PRODUCTS
Physical products no longer qualify for return or exchange when they show signs of customer use or damage.
Examples include:
• Colored pages
• Written or marked pages
• Torn pages
• Bent or heavily creased books
• Stains
• Water or liquid damage
• Missing pages or components
• Damaged binding
• Used stickers
• Removed or partially used sticker sheets
• Customer-caused damage
• Products returned in a condition different from their original condition
Fantasy In Black reserves the right to decline a return or exchange when a returned product does not meet the eligibility requirements described in this policy.
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EXCHANGES
To request an exchange for an eligible physical product, contact Fantasy In Black within 15 calendar days of delivery.
Please provide:
• Your order number
• Product name
• Reason for the exchange
• Photos of the product when the request involves damage, defects, or an incorrect item
• A clear description of the issue
Exchange requests remain subject to product eligibility and inventory availability.
Do not mail a product back before receiving return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your physical order after delivery.
Contact Fantasy In Black promptly when your order arrives:
• Damaged
• Defective
• With the wrong product
• With missing physical items
Please provide your order number, photographs, and a description of the problem.
Approved claims involving damaged, defective, or incorrect products will receive an appropriate resolution based on the circumstances. A resolution could include a replacement, exchange, or refund when appropriate.
Fantasy In Black will provide instructions after reviewing your request.
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REFUNDS
Refunds apply only to eligible physical product returns and other approved situations under this policy.
After Fantasy In Black receives your returned product, the item will be inspected to confirm whether the return meets the eligibility requirements.
When approved, the refund will be issued in accordance with the applicable payment and order-processing procedures.
Refunds will be processed within 10 business days after the returned item has been received and inspected.
Your bank, credit card company, or payment provider might require additional processing time before the refund appears in your account.
A returned product that does not meet the conditions listed in this policy might not qualify for a refund.
Digital products remain final sale except where applicable law requires otherwise.
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RETURN SHIPPING
Use the following rule after selecting your preferred return-shipping policy:
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Customers should use suitable packaging when returning an approved physical product.
Fantasy In Black does not accept responsibility for customer returns that are lost or damaged during the return shipment.
Consider using a trackable shipping service for approved returns.
Return shipping instructions and the correct return address will be provided after approval of the return request.
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ORDER CANCELLATIONS
Order cancellation requests must be submitted before fulfillment begins.
A cancellation request no longer qualifies once an order has:
• Entered fulfillment
• Been packed
• Been shipped
• Been handed to a shipping carrier
• Been digitally delivered
• Received downloadable file access
Physical orders move through fulfillment at different speeds. Contact Fantasy In Black promptly when requesting cancellation.
Submitting a cancellation request does not guarantee cancellation when fulfillment has already begun.
Digital orders often provide access shortly after purchase. Once a download link, file access, or digital delivery has been provided, the digital order becomes a final sale and no longer qualifies for cancellation.
Orders already shipped fall under the physical product return rules listed in this policy when the product qualifies for return.
Applicable legal rights involving delayed or unshipped orders remain unaffected by this cancellation policy.
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DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please report damaged, defective, missing, or incorrect physical products promptly after delivery.
Please contact us within 15 days of delivery at info@fantasyinblack.com with your order number and photos.
Your message should include:
• Order number
• Name used for the order
• Product involved
• Description of the issue
• Clear photos showing the damage, defect, or incorrect product
• Photos of the shipping package when shipping damage occurred
Keep the product and original packaging until Fantasy In Black provides instructions.
Do not discard a damaged or incorrect product before your claim has been reviewed.
Claims will be evaluated using the order information, submitted photos, delivery information, and the issue description.
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NON-RETURNABLE ITEMS
The following products do not qualify for standard returns or exchanges:
• Digital downloads
• Digital coloring books
• Digital wall art
• Digital planners
• Printable files
• Downloadable artwork
• Used coloring books
• Coloring books containing writing or colored pages
• Marked products
• Used or removed stickers
• Customer-damaged products
• Products returned outside the eligible return period
• Final sale items
• Custom or personalized products, if offered
• Products specifically identified as non-returnable before purchase
A final sale or otherwise non-returnable physical product arriving damaged, defective, or incorrect should still be reported to Fantasy In Black for review.
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CONTACT INFORMATION
Questions about a refund, return, exchange, cancellation, digital download, or damaged order should be sent to:
Business Name:
Fantasy In Black
Customer Service Email:
info@fantasyinblack.com
Business Address:
Fantasy In Black
9925 Haynes Bridge Rd
Suite 200 PMB 2055
Alpharetta, GA 30022
United States
Website:
www.fantasyinblack.com
Last Updated:
July 20, 2026
CUSTOMER SUMMARY
DIGITAL PRODUCTS
Final sale after digital delivery or access.
Digital downloads do not qualify for standard returns, exchanges, or refunds.
Contact us for missing files, corrupted files, duplicate purchase reports, download problems, or file access issues.
PHYSICAL PRODUCTS
Eligible physical products have a 15-day return and exchange period beginning on the delivery date.
Products must remain unused, undamaged, unmarked, and in original condition.
CANCELLATIONS
Cancellation requests must arrive before fulfillment begins.
Orders that have already been fulfilled, packed, shipped, or digitally delivered no longer qualify for cancellation.
DAMAGED OR INCORRECT ORDERS
Contact us promptly with your order number, photos, and a description of the problem.
Contact Deadline:
WITHIN 15 DAYS OF DELIVERY
Email:
info@fantasyinblack.com
RETURN SHIPPING
Fantasy In Black
9925 Haynes Bridge Rd
Suite 200 PMB 2055
Alpharetta, GA 30022
United States
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
REFUND PROCESSING
Refunds will be processed within 10 business days after the returned item has been received and inspected.